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Challenge
Privia needed a product that could advance their philosophy of value-based care by providing patients and doctors with modern, flexible methods of communication.
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Solution
Work with Privia to define, build, beta test, and launch a platform that gives patients the flexibility to connect with their doctor securely and conveniently, wherever they are.
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Results
A Virtual Visits web app, extended by iOS and Android native apps, that connects patients and doctors for remote appointments through a user-friendly interface with video call capabilities.
The doctor will see you now. Since first working together in 2010, Privia Medical Group has grown from a small startup with big ambitions to a champion of accountable care. In 2017, Privia decided to expand patient care from only in-office appointments to patients' digital devices. With this goal in mind, we worked with Privia to define and build Virtual Visits – a web application, extended by iOS and Android native apps, that enables doctors to see, hear, and treat patients everywhere.
Areas of Expertise
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It’s About More Than Usability
Technology can feel cold and inhuman — two things nobody wants in their healthcare experience. That’s why, when designing the user interface for Virtual Visit, we set out to create a digital experience based on Privia’s philosophy of enhancing the patient-provider relationship. From form fields to the virtual waiting room, we focused on clean, approachable designs and clear, human microcopy to create an experience that’s not only easy to use but also comfortable and friendly.
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Patient and Physician Approved
Before launching Virtual Visits, we knew we needed input from the people who would actually use it. We shared the app with providers and patients to learn from their real-world situations. Through our beta testing, we discovered patients’ understanding of their own hardware was a barrier, which led to confusion between providers and patients. After updating the interface, users were better prepared for their appointments, enabling doctors and patients to focus on what matters most: patient care.
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We'll come to you.
Creating Virtual Visits wasn’t about giving patients another place to go to access care — it was about bringing care to them. This meant building a version of the application for web, Android, and iOS, making virtual visits something users could access whenever and wherever they needed to. We wrote native applications in Swift and Kotlin, which allowed us to create user experiences tailored for each platform. We built a web application using React, resulting in a dynamic video conference app that responded immediately to changes in data, allowing patients to communicate with their doctors clearly, and from the convenience of their home.
Summary
Our work for Privia provided patients with a flexible option to connect with doctors through Virtual Visits, using a web app, extended by iOS and Android apps.
See how we've helped Privia grow into one of the country’s premier healthcare companies.
